What owners say after their watches come back.

I brought in a Longines pocket watch I found in my grandfather's belongings. I had no idea what it was worth or whether it was even running correctly. They put it on the timing machine straightaway and explained what they were seeing as they went. The written assessment was genuinely useful — specific, not vague. They told me the mainspring showed wear and suggested a refresh was worthwhile. They did not push me to book it immediately.

April 2025

My Seiko automatic had been sitting in a drawer for a couple of years after running erratically. I took it in for a caliber refresh and it came back three weeks later running within a few seconds per day. The timing data they included in the written report was a nice touch — I now know exactly where it sits across positions. The price was straightforward and exactly what was quoted.

April 2025

I was considering buying a vintage Omega at a market and wanted an opinion before committing. Booked an assessment for the next day. They spent a good twenty minutes with it and concluded it had been previously repaired with a non-original part but was otherwise sound. They suggested it was a fair buy at the asking price given that. Honest and useful. The appointment itself was unhurried.

May 2025

My family had a 1950s Movado that had been passed between three generations without ever being properly serviced. I chose the heritage restoration service because I wanted the work done properly, not just cleaned and oiled. The research folder they prepared was something I did not expect — actual catalogue references to confirm the dial layout and the correct winding crown profile. It took five weeks but the result was worth the time.

March 2025

My daily-wear automatic had been losing about two minutes a day for several months. The refresh brought it back to well within daily tolerance. They called me partway through to mention they had found a worn jewel and asked whether to replace it before proceeding — did not simply do it and add to the bill. That kind of communication is exactly what you want when you are leaving a watch you care about with someone.

April 2025

I was in Bangkok for work and brought two watches with me — one I suspected needed attention and one I was less sure about. They assessed both. For the first, they confirmed it needed a refresh. For the second, they told me it was running well and did not need anything done at this point. I appreciated that they did not find a reason to service both.

May 2025